Privacy Policy

1. Introduction

Koneckta ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our platform, which connects consumers with service providers. By using Koneckta, you agree to the terms of this Privacy Policy.

Data Controller: Koneckta Limited

2. Information We Collect

We may collect personal information that you voluntarily provide to us when creating an account, using our services, or communicating with us. This information may include, but is not limited to:

2.1 Information You Provide Directly

• Personal Identifiers: Name, email address, phone number, mailing address, location and other contact details
• Account Information: Username, password, profile details, preferences, and account settings
• Professional Information: For service providers - business details, certifications, service descriptions, pricing, and portfolio information
• Payment Information: We don't collect Credit card details or billing address. All payment is processed securely through third-party payment processors (Apple Store and Google Play Store), but we do keep a copy of the transactions receipts and purchase details for verification purposes
• Identity Verification: Government-issued ID, business licenses, or other verification documents as required

2.2 Communication and Chat Data

• Messages: All communications sent through our platform's chat system, including text, images, and file attachments
• Chat Metadata: Timestamps, participant information, message delivery status, and conversation history
• Chat history: When you remove a service, its data will be deleted and no longer visible. However, messages associated with that service will be retained

2.3 Automatically Collected Information

• Usage Data: Pages visited, services viewed, search queries, click patterns, and time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Location Data: General geographic location based on IP address, and precise location if you grant permission. Note that we don't expose your exact location to other users, but an approximate location within 500 meters
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. Legal Basis for Processing (GDPR)

Under GDPR, we must have a legal basis for processing your personal data. Our legal bases include:

• Contract Performance: Processing necessary to provide our marketplace services, facilitate connections between users, and manage your account
• Consent: Marketing communications, non-essential cookies, and optional features (you can withdraw consent at any time)
• Legitimate Interest: Fraud prevention, platform security, analytics for service improvement, and direct marketing to existing customers
• Legal Obligation: Compliance with tax, accounting, and regulatory requirements
• Vital Interests: Protection of safety in emergency situations

4. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operations: To provide, operate, maintain, and improve our marketplace services
• Account Management: To create and manage your account, process and verify transactions, and provide customer support
• Communication Facilitation: To enable messaging between consumers and service providers, including storing chat history for user convenience
• Matching Services: To connect consumers with appropriate service providers based on location, preferences, and availability
• Safety and Security: To verify identities, detect fraud, prevent abuse, and maintain platform safety
• Personalization: To customize your experience, show relevant services, and provide personalized recommendations
• Communications: To send you updates, notifications, promotional materials, and important platform announcements
• Analytics: To understand platform usage, analyze trends, and develop new features and functionality
• Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights and interests

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Between Platform Users

• Service Connections: When you connect with a service provider, we share necessary contact information and service details to facilitate the transaction
• Chat Communications: Messages sent through our platform are shared between conversation participants and stored for both parties' access
• Public Profile Information: Information you choose to make public in your profile is visible to other users

4.2 Service Providers and Partners

• Payment Processors: To process transactions and handle billing and verification
• Technology Partners: For hosting, data analysis, customer support, and platform functionality
• Verification Services: To conduct background checks or verify credentials as needed
• Communication Tools: To enable messaging, notifications, and other communication features

4.3 Legal and Safety Requirements

• Legal Compliance: To comply with laws, regulations, legal processes, or governmental requests
• Safety Protection: To protect the rights, property, or safety of Koneckta, our users, or others
• Dispute Resolution: To resolve disputes between users or investigate potential violations of our terms

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

6. Chat and Communication Privacy

• Message Storage: Chat messages are stored on our servers to provide conversation history and enable features like search and synchronization across devices
• Message Access: Both participants in a conversation can access the full chat history and messages cannot be deleted
• Content Monitoring: We may monitor communications for safety, fraud prevention, and quality assurance purposes, but do not routinely read private messages
• Message Deletion: You cannot delete individual messages or entire conversations
• Automated Analysis: We may use automated tools to analyze messages for spam, inappropriate content, or safety concerns
• Dispute Resolution: In case of disputes, we may review relevant communications to help resolve issues

7. Data Retention

We retain your information for different periods depending on the type of data and purpose:

• Account Information: Retained while your account is active. After deletion all identifiable information is anonymised but entities are kept
• Chat Messages: Stored for 7 years from the date of the last message in a conversation
• Transaction Records: Kept for 7 years for accounting and legal compliance purposes
• Usage Data: Aggregated usage statistics retained indefinitely
• Legal Hold: Information may be retained longer if required for legal proceedings or regulatory compliance

8. Requesting Account Deletion

Users can delete their account at any time directly from within the app by navigating to the Account Settings and selecting Delete Account. If you prefer to request account and data deletion outside the app, you can do so by contacting us via email: support@koneckta.com

Please include the email address associated with your account in your request. Once we verify your identity, we will permanently delete your account and any associated personal data in accordance with our data retention and privacy policies.

9. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Identifiable Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls ensure only authorized personnel can access personal information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Incident Response: We have procedures in place to respond to security incidents and data breaches

However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access (Article 15): Request confirmation of processing and a copy of your personal data
• Right to Rectification (Article 16): Correct inaccurate or incomplete personal data
• Right to Erasure/"Right to be Forgotten" (Article 17): Request deletion of your personal data in certain circumstances
• Right to Restrict Processing (Article 18): Limit how we process your data in specific situations
• Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format
• Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision-Making (Article 22): Protection against solely automated decision-making
• Right to Withdraw Consent (Article 7): Where processing is based on consent, withdraw it at any time

11. Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will:

• Notify the Irish Data Protection Commission within 72 hours of becoming aware of the breach
• Inform affected individuals without undue delay where required
• Document all breaches and the measures taken to address them
• Conduct a thorough investigation and implement measures to prevent future breaches

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

13. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries deemed adequate by the European Commission
• Standard Contractual Clauses (SCCs): EU-approved contractual terms with data recipients
• Binding Corporate Rules: For transfers within multinational organizations
• Certification Schemes: Approved certification mechanisms and codes of conduct

For more information about the safeguards in place for your data transfers, please contact us at support@koneckta.com.

14. Children's Privacy

Our platform is not intended for children under 16 years of age (the age of digital consent in Ireland). We do not knowingly collect personal information from children under 16 without appropriate parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a new effective date
• Notify you of material changes via email or platform notification
• Provide 30 days' notice for significant changes that affect your rights

Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.

16. Contact Us and Complaints